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Shipments and Payments

SHIPMENTS

We have shipments throughout the United States; This is done through FEDEX, allied conveyor. The average delivery time is 4 business days.

How much do the shipments cost?

Shipments are free for purchases over $ 99.99 USD; In case the value is lower but is above $ 50 USD, a fee of $ 10 USD will be charged. If the purchase is less than $ 50 USD, a $ 20 shipping fee will be generated.


How long does it take to get my order?

Your order will arrive between 4 and 12 business days after making your purchase (applies from the day after making the payment); Keep in mind that there are business days Saturday, Sunday and holidays.
When your order is sent, you will be shared via email, text message or call your guide number so you can follow up.
Keep in mind that for the delivery must receive a person of legal age, this must sign the carrier's guide. The order will be delivered during the hours of the day (8 a.m. to 6 p.m. local time).


What do I do if the package in which my order arrived is damaged or in poor condition?

You must indicate this in the transporter's guide in the observations section; then, check that the product has not suffered any damage, if so, contact us and inform us as soon as possible (below are the contact details).


I have another question. What do I do?

You can contact us at the following times: 7:30 a.m. at 5 p.m. (Hora Colombia) in the authorized service lines: cellular (+57) 3176422446 (also with WhatsApp), email mercadeo2@garotas.com.co or through the social networks of Garotas on Facebook and Instagram.


PAYMENTS

En Garotas puedes pagar usando tu cuenta PayPal (medios de pago integrados) o a través de tarjeta de crédito internacional en las franquicias VISA, MasterCard, American Express y Discover.
The bank information you provide is completely secure as it is entered directly into PayPal (also when you pay with a credit card); therefore, for no reason will any third party have access to the information you enter.

Pay with a PayPal account

If you want to make the payment with your PayPal account you just have to choose this option and click on "Finish Order"; the system will redirect you to PayPal to enter your username and password.

Pay with credit card

For payment by credit card, the following franchises are enabled: VISA, MasterCard, American Express and Discover. The card to be used must be authorized for online purchases. Remember to enter all the data correctly: franchise, card number, expiration date and security code.


What do I do if the transaction is interrupted? Do I have doubts about the payment?

You can contact us at the following times: 7:30 a.m. at 5 p.m. (Hora Colombia) to the authorized service lines: cellular (+57) 3176422446 (also with WhatsApp), email mercadeo2@garotas.com.co or through the social networks of Garotas on Facebook and Instagram.
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